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Privacy Policy

Updated on

March 3, 2022


Thank you for choosing to be part of our community at Highnote (hereinafter “Company”, “we”, “us”, or “our”). This Privacy Notice (“Notice”) applies to the website www.highnote.com (the “Site”) and related proprietary software application (the “App”) created, owned and operated by the Company. The Site and App provide an easy-to-use cloud-based platform for connecting healthcare professionals in order to unlock otherwise siloed knowledge to drive better health outcomes. With the Site and App, Highnote is transforming how healthcare professionals seek help from colleagues for specialty expertise and new knowledge.

Access and use of the Site and App, along with accompanying features such as our knowledge-sharing database and mechanism for uploading information and images (collectively referred to herein as “Services”) is subject to acceptance of, and compliance with, this Notice and the Company’s Terms of Service.

Your privacy is very important to us. As a result, we want you to know about the information we may collect from you when you visit the Site and/or App or use the Services and how the information is used. By visiting the Site or App or using our Services or by providing your personal information to us, you agree to the terms of this Notice. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Notice, or our practices with regards to your personal information, please contact us at privacy@highnote.com. Also, if there are any terms in this Notice that you do not agree with, please discontinue use of the Site or App and our Services.


Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register to use the Site or App, or signup to use our Services or to use your organization’s subscription to the Site or App or otherwise to contact us. The personal information that we collect depends on the context of your interactions with us and the Site and/or App, the programs in which you participate and the services you use. Therefore, the personal information we collect may include, but not limited to:

Information submitted by you through a generic signup form on the Site and/or App to use our Services, also referred to as system access information. This may include:

  • Your Name
  • Telephone Number
  • Email Address
  • Password
  • Title
  • Field(s) of Specialization or Specialty
  • Employer
  • Areas of Interest or Expertise
  • Country of Residence
  • Geographic Area

Depending on your user type and access, information voluntarily submitted by you as a user through the Site and/or App such as:

  • your responses to questions about medical situations or cases;
  • general information you offer for inclusion in our knowledge-sharing database for use as reference in the future; and
  • your opinions on prevailing medical events or cases.

Optional information you provide in connection with the use of Services such as:

  • user profile information you add to the profile field such as your name, state and country of residence, your specialization, schools or institution attended, and years of experience;
  • biographical information and profile picture;
  • information you enter for verification of your status as a healthcare provider.

By continuing, you hereby acknowledge that all personal information that you provide to us is true, complete and accurate, and you agree to notify us of any changes to such personal information.

Information automatically collected

Like many businesses, we automatically collect certain information through cookies and similar technologies when you visit, use or navigate the Site and/or App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your:

  1. IP address
  2. Browser and device characteristics
  3. Operating system
  4. Language preferences
  5. Referring URLs
  6. Device name
  7. Country and location
  8. Information about how and when you use our Site and/or App
  9. Other technical information.

This information is primarily needed to maintain the security and operation of the Site and/or App, and for our internal analytics and reporting purposes. See the “Our Use of Cookies and Other Tracking Technologies” section below for more information about our use of cookies.

Information collected from other Sources

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook and Instagram), as well as from other third parties. Examples of the information we receive from other sources include, but not limited to, social media profile information (your name, gender, email, city, state and country, profile picture URL and any other information that you choose to make public).

By using the Site and/or App, you consent to our collection, use, and sharing of your personal information as described in this Notice. Please do not use the Site or App if you do not consent to our collection, use, and sharing of your personal information as described in this Notice. WE DO NOT SELL YOUR PERSONAL DATA.


We use the personal information collected via the Site and/or App for a variety of business purposes depending on your user type as described below. Accordingly, we use the information we collect or receive:

  1. To facilitate account creation and logon process, or simply to set up an account for you manually. Also, if you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allow us through such link to facilitate account creation and logon process.
  2. As part of the Services**,** to enable you to participate in our knowledge-sharing forum, and to send you marketing and promotional communications.
  3. To send administrative information about our programs and services for which you expressed interest, to compile questionnaire information in conjunction with your subscription and use of the Services, and to send you feature information and/or information about changes to our terms, conditions, and policies.
  4. For our business purposes, we may use your information to develop and display content and advertising (and work with third-parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  5. To develop analytics and insights as part of our Services offering, and to enable user-to-user communications on the Website.
  6. As part of our efforts to keep the Site and App safe and secure (for example, for fraud monitoring and prevention), and to enforce our terms, conditions and policies, relying on our business purposes and/or legal reasons
  7. To respond to a subpoena or other legal request.

We only share and disclose your information in the following situations:

  1. Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  2. Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  3. Vendors, Consultants and Other Third-Party Service Providers. We may share your personal information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include, but are not limited to, payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third-parties to use tracking technology on the Site or App, which will enable them to collect data about how you interact with the Site and/or App over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Notice, we do not share, sell, rent or trade any of your information with third-parties for their promotional purposes.
  4. Business Transfers. We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  5. Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Site and/or App. These companies may use information about your visits to the Website and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. [See our cookie use section for further information.
  6. Affiliates. We may share your personal information with our affiliates, in which case we will require those affiliates to honor this Notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  7. With your Consent. We may disclose your personal information for any other purpose with your consent.
  8. Other Users. When you share information (for example, by posting comments, responding to questions or making contributions in the knowledge-sharing forum, or providing other content to the Site and/or App) or otherwise interact in the public areas of the Site or App, such information may be viewed by all users and may be publicly distributed outside the Site or App in perpetuity. If you interact with other users of the Site or App and register through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Site and/or App. To opt-out of interest-based advertising by advertisers on the Site or App please visit http://www.aboutads.info/choices/.


The Site and App may contain advertisements from third-parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third-parties. Any data collected by third-parties is not covered by this Notice. We are not responsible for the content or privacy and security practices and policies of any third-parties, including other websites, services or applications that may be linked to or from the Site or App. You should review the policies of such third-parties and contact them directly to respond to your questions.


We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. For example, all information transfer is encrypted in transit using SSL and data is encrypted at rest in our database using the AES-256 encryption algorithm. Nevertheless, please remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information in our possession, transmission of personal information to and from the Site and/or App is at your own risk. You should only access the Site or App, and the Services, within a secure environment.


We do not knowingly solicit data from or market to children under 18 years of age. By using the Site or App, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any personal information we have collected from children under age 18, please contact us using the contact information below.


We may update this Notice from time to time. The updated version will be indicated by an updated “Last Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Notice frequently to be informed of how we are collecting, processing, protecting, and storing your personal information.


If you have questions or comments about this Notice, please email us at privacy@highnote.com or by post to:

Attention: Privacy Coordinator
Address: PO Box 5088
Austin, TX  78763